· Requests for quotes to be actioned within 12 hours.
· All completed reports to be with the client within 2 working days (soft copy) and 3 working days (hard copy).
· Tell it as it is –
barnacles and all!
· Help the client focus
on the important things, recognising this is a big financial and emotional commitment for them, but also highlight the
· Maintain high standards of professional integrity and independence.
· Remember that the client is the customer within the whole process.
IIMS Code of Conduct